Minimization of refusals. As a rule, customers provide a database with the target audience. Fewer cold calls to those callers who, in principle, will not be interested in the offer.
Before starting to work with the client base call center operators thoroughly study the proposal of the customer, the peculiarities of his company. This helps to create the right script for the conversation. The most effective techniques of elimination of objections are used, a competent presentation of products or services is prepared and the most recent software, such as call center analytics software, is also used.
Calling inactive clients
It is not uncommon that after one or several inquiries to the company clients "disappear". The reason may be the departure to a competitor, the lack of financial resources at the moment, the transition to other products and services. Even a trivial forgetfulness, when a person can not remember where he bought a particular product can be a reason. In such cases, it is necessary to call inactive customers by operators of the call center. It's easy to do if you use professional software ( visit official page)
Outgoing calls will help:
Return customers who have gone to a competitor.
Offer more favorable terms, special bonuses and savings points, etc.
Remind them about themselves. "Warm calls" to sell related products, inform about upcoming promotions, sales.
Conduct market research. The call can be part of a small survey. The operator will find out why the client stopped calling and what changes they would like to see.