If something goes wrong, you may need to troubleshoot your Amazon Echo speaker to get back on track. Giving Alexa a factory reset isn't something you should do very frequently, but if the smart assistant has backed itself into a corner, or you just want to hand over your device to someone who can start from scratch, knowing how to hard reset your Echo is useful. The issue is that various reset procedures apply to depend on whether you have a basic Amazon Echo, an Echo Show with a screen, or the ever-popular Echo Dot. We'll walk you through each type of Echo device – including the Echo Dot and screened Echo versions – and show you how to reset Alexa.
Fortunately, it's all quite simple, and it might be just what you need to get your Echo back on track.
Types of Amazon Echo / Alexa reset
First, decide what kind of reset you wish to do. If it just looks to be unresponsive, your first port of call should always be to switch off the power. Simply remove the power adapter from the back, wait a few seconds, and then re-plug it. The color light that your Echo speaker emits might sometimes give you a hint as to what's wrong. If your Alexa speaker is still not operating after a power cycle, you should do a factory reset.
If you're selling or gifting your Echo speaker to someone else, you should also factory reset it.
Factory reset using the Alexa app
You may use the Alexa app on your iOS or Android smartphone to reset your Echo device.
1) Navigate to Devices.
2) At the top, tap the Echo & Alexa symbol.
3) Select the speaker to be factory reset.
4) Scroll down and tap Factory Reset.
5) Confirm you want to reset.
How to reset Amazon Echo Dot (2nd-gen, 3rd-gen, 4th-gen)
The process of resetting an Amazon Echo differs based on the type of device – and this is also true for various versions of the same model.
- To reset the Amazon Echo Dot second generation, simultaneously press and hold the Microphone Off and Volume Down keys. Wait for around 20 seconds, or until the light ring becomes orange.
- To reset the Amazon Echo Dot third generation, fourth generation, or Echo Dot with Clock (both generations), press and hold the Action button (located on the right side of the top panel) for 25 seconds.
How to reset Amazon Echo (1st-gen, 2nd-gen, 3rd-gen, 4th-gen)
Resetting your regular Echo devices, like the Echo Dot, differs depending on whether you have the original or second generation in your house.
- To reset your first-generation Echo device, press and hold the Reset button with a paper clip (or anything similar). Wait for the light ring to cycle off and on.
- To reset your second-generation smartphone, simultaneously press and hold the Microphone Off and Volume Down keys. Wait approximately 20 seconds for the light ring to become orange.
- To reset a 4th or 3rd generation Echo, press and hold the action button for 25 seconds. The light ring will flash orange before turning off. It will then turn back on, turn blue, and then orange. It is now ready for installation.