We, humans, can decode feelings and emotions with the help of language. We have the power to define everything that we are in a few words. Choose a different word, and your well-meaning statement could become completely different.
A change in your voice can make your humor come across as sarcasm or even anger. Language is a superpower that we as a species have. So,
how do emotions impact capitalism?
How do marketing and PR professionals interpret the customer feedback they get?
Especially in times when everything a customer needs is one click away..............
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