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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 46
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
- A. Document the session, stakeholder interests, and metrics for leadership
- B. Provide technical configuration for development
- C. Create a success plan to be reviewed with the customer at the next review meeting
- D. Discuss new opportunities and new products to purchase
Answer: C
NEW QUESTION 47
The customer wants to increase theit market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two )
- A. credibility
- B. sustainability
- C. risk management
- D. cost efficiency
- E. business growth
Answer: A,E
NEW QUESTION 48
A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
- A. Assign internal resources to develop and deliver training to the customer's IT staff to ensure the project is successful.
- B. Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
- C. Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
- D. Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
Answer: D
NEW QUESTION 49
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
- A. prescriptive
- B. predictive
- C. diagnostic
- D. descriptive
Answer: D
NEW QUESTION 50
DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Select and Place:
Answer:
Explanation:
NEW QUESTION 51
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