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NEW QUESTION 52
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
- A. Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
- B. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.
- C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
- D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
Answer: C
NEW QUESTION 53
Which two are true characteristics about the lifecycle of a service request?
- A. "Closed" status is set by an automaticjob after a specified number of days.
- B. If required, users can manually set the "Closed" status for a service request.
- C. "Customer working" is one of the five seeded status types.
- D. Users can reopen a service request when the status is set to "Resolved".
- E. Users can reopen a service request when the status is set to "Closed".
Answer: A,D
NEW QUESTION 54
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Delete a Service Request.
- B. Create a Service Request.
- C. Chat with an Agent about a ServiceRequest.
- D. Add a message to a Service Request.
- E. View and edit attachments to a Service Request.
Answer: A,B,C,E
NEW QUESTION 55
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